We already use a broker.

Good. Keep them. Your broker files your declarations going forward. We audit the ones already filed and find what was overpaid. You or your broker file the recovery claim, whichever suits you. We do not replace anyone.

We can download the data and share it ourselves.

Be careful. Customs declaration data carries personal data — consignor and consignee contacts, EORI-linked individuals and operator details — alongside commercially sensitive values. The moment you export it from CDS and email it round or drop it in a shared drive, you are processing personal data and you take on the UK and EU GDPR duties it brings: a lawful basis, data minimisation, security of processing and control over who sees it. Informal sharing usually fails at least one of those, and the liability sits with you as the controller. We take the data once, into your own isolated tenant under a data processing agreement, and the audit runs inside that controlled environment. It does not end up scattered across inboxes.

The review costs you nothing and shows you the size of the opportunity. Once terms are agreed, you pay an agreed percentage of the duty we recover. If we recover nothing, you pay nothing.

We do not process anything without a mutual NDA and a data processing agreement in place. CustomsPlus® Limited, which operates MyCustomsInfo®, is certified to ISO/IEC 27001:2022 (Certificate 513272026, Citation ISO Certification). Your data and your findings sit in your own isolated tenant, held within the portal, hosted on AWS with UK and EU data residency. We do not share it.

UK & EU Duty Recovery

Recover the customs duty you have overpaid, before the three-year window closes.

MyCustomsInfo® audits your UK and EU import declarations against the source evidence, finds the overpaid duty and the errors behind it, and prepares a filing-ready claim. You file it, or your broker does. We work on results.

Book Your Multimodal Appointment Prefer to Start Now? Book a Review

Stand 8099, NEC Birmingham·30 June – 2 July 2026

ISO/IEC 27001:2022 certified·Built by customs practitioners·UK and EU data residency

Every month, recoverable duty expires.

Overpaid duty hides in ordinary declarations. A wrong commodity code. A missed preference or origin claim. A valuation error. A duplicated entry. A relief you were entitled to and never used. Most importers never see it, because nobody audits the entries after they are filed.

There is a deadline on getting it back, and it runs differently in each regime.

HMRC, CDS

You can claim repayment of overpaid duty for up to three years from the date of the customs debt.

Union Customs Code

Article 121 gives you three years from notification of the debt to apply for repayment or remission.

Both run as a rolling window. Every month, the oldest entries pass the limit and the duty on them is gone for good. The longer you wait, the more you lose.

A managed audit, not another login.

You do not learn new software. You send your data and experienced people do the work.

We agree terms first

A mutual NDA, a data processing agreement and a recovery engagement, before we touch a single declaration.

You send your declaration data

CDS or EU import data, commercial invoices and supporting documents.

We audit every entry against six sources of evidence

AI-assisted analysis surfaces overpaid duty, classification errors and tariff exposure across UK CDS, EU UCC and US ACE. A customs practitioner reviews every finding.

You see what is recoverable

Inside the MyCustomsInfo® portal — how much and across how many entries. The findings stay in the portal. Nothing is handed out to be forwarded.

You file the claim, or your broker does

A C285 repayment claim under CDS or a UCC Article 121 application in the EU. We prepare it and support both.

Compliance boundary

MyCustomsInfo® identifies, reconciles and prepares the claim. The client files it, or the client’s broker or representative files it. MyCustomsInfo® supports both and does not file as the customs declarant. UK and EU: the importer or their representative may file a repayment claim directly — no broker is required.

Other platforms show you the data. We audit the data behind the data.

Most trade tools give you a dashboard and leave the work to you. MyCustomsInfo® is a managed audit. Every finding is checked by a practitioner before it reaches you, across UK, EU and US regimes from one platform. The recovery pays for the platform, so your go-forward compliance funds itself.

What a first audit finds.

£4.4M

Largest single-client recovery documented

50,000+

Declarations audited to date

Customs regimes covered from one platform

The questions importers ask first

Meet us at Multimodal 2026

We are on Stand 8099 at the NEC Birmingham with the Chartered Institute of Export & International Trade, 30 June to 2 July 2026. Book a 30-minute slot and we will walk through where your recoverable duty is, on your own numbers, at the stand.

Book Your Multimodal Appointment Cannot Make the Show? Book a Review

Or call +44 151 808 0103

Request a Duty Recovery Assessment

We will review your situation and confirm whether a recovery audit is worthwhile.

Related Recovery & Compliance Pages

C285 Duty Refund

HMRC overpaid duty recovery via C285

Returned Goods Relief

RGR recovery for re-imported goods

Post-Summary Correction

US PSC and protest window recovery

Duty Recovery Service UK

Full UK/EU/US recovery overview

Post-Clearance Audit

Multi-regime declaration audit

Recovery Calculator

Estimate your potential recovery

MyCustomsInfo® does not provide legal, tax or customs brokerage services. The information on this page is for general guidance only and does not constitute professional advice. Repayment claims must be filed by the importer, their representative, or a licensed customs broker or agent. HMRC and EU customs authority policies and processing times may change. No data is processed without a mutual NDA and a data processing agreement in place. © 2026 MyCustomsInfo®. All rights reserved.

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