Transforming Customs ComplianceThrough AI and Expertise
We're on a mission to help businesses avoid costly customs errors by combining cutting-edge AI technology with the validation of licensed customs professionals.
The MyCustomsInfo® Difference
At MyCustomsInfo®, we believe global trade compliance shouldn't be a barrier to growth. That's why we've built the only platform that combines cutting-edge AI technology with the invaluable expertise of licensed customs brokers across multiple customs authorities.
Unlike single-market software tools or traditional consultancies, we offer a truly global solution. Whether you're navigating customs requirements in the UK, EU, North America, Australia, or Singapore, MyCustomsInfo® provides consistent, accurate, and actionable compliance insights.
As a proud partner of the Chartered Institute of Export & International Trade, we are committed to setting the standard for customs compliance solutions worldwide. Our hybrid approach delivers both the efficiency of AI-powered analysis and the accountability of human expert validation—giving you speed, accuracy, and peace of mind.
MyCustomsInfo® is built for organisations where customs compliance is a board-level concern. Our platform provides the audit trail, the defensible findings, and the jurisdictional coverage that enterprise compliance teams require — backed by licensed customs brokers who stand behind every result.
Global Coverage
UK, EU, North America, Australia, and Singapore — all in one platform
Expert Validated
Every finding reviewed by licensed customs brokers
IOE&IT Partnership
Backed by institutional credibility
Our Story
MyCustomsInfo® was born from frustration. Our founders, experienced customs brokers and compliance professionals, saw companies repeatedly penalized for preventable declaration errors.
Traditional auditing methods were too slow, too expensive, and often missed critical issues. Manual reviews took weeks and cost thousands of pounds per audit, making comprehensive compliance checking impractical for most businesses.
We knew there had to be a better way. By combining AI technology with expert human validation, we created a platform that delivers accurate, defensible audit results in just 48 hours – at a fraction of traditional costs.
Today, we're proud to protect 250+ companies worldwide from customs penalties, having audited over 125,000 declarations and recovered millions in overpayments.
Our Mission
To make comprehensive customs compliance accessible and affordable for every business engaged in international trade, preventing costly errors before they become penalties.
Our Vision
A world where customs compliance is a competitive advantage, not a burden – where businesses can trade internationally with confidence, knowing every declaration is accurate and defensible.
Our Values
The principles that guide everything we do
Accuracy & Integrity
We never compromise on the quality of our findings. Every result is validated by licensed customs brokers.
Client Success
Your success is our success. We measure ourselves by the penalties prevented and errors caught.
Innovation
We continuously evolve our AI technology to stay ahead of changing regulations and compliance requirements.
Partnership
We work alongside you as trusted advisors, not just service providers.
Our Journey
Key milestones in our growth and innovation
Founded
MyCustomsInfo® was founded by customs compliance professionals who saw the need for better auditing tools.
AI Platform Launch
Launched our proprietary AI-powered customs declaration auditing platform with expert validation.
Training Insights
Introduced industry-first training needs identification feature to help teams prevent future errors.
Global Expansion
Expanded services to cover EU, UK, and US customs regulations with a growing international client base.
125K Audits
Reached milestone of 125,000+ declarations audited with 99.2% accuracy rate.
MyCustomsInfo 2.0
Next-generation platform release with enhanced AI capabilities, expanded global coverage, and advanced automation features.
Data Confidentiality as a Strategic Commitment
Most software vendors treat customer data as a sales asset. We operate from a different principle: your customs compliance data has real competitive value, and we won't monetise it.
Confidentiality By Default
Every integration includes a mutual NDA protecting your operational processes, compliance strategies, supply chain information, and business outcomes. We don't share this data with anyone—not in case studies, not in sales materials, not in investor presentations.
Proof Through Direct Reference
Rather than publishing testimonials, we offer direct access to customers like you. During your evaluation, we'll connect you with 3–5 companies handling similar customs compliance challenges under mutual NDA.
Transparency Where It Matters
We're transparent about technical architecture, implementation timelines, support models, security certifications, and integration capabilities. We don't hide capability—we just don't extract marketing value from your business operations.
Industry Validation
We compete in the open market—tracked by industry analysts, reviewed by procurement teams conducting competitive analysis, and assessed by companies comparing us to alternatives. This validation is based on actual customer outcomes, not logo placement.
Trusted Under Mutual Confidence
You won't find client logos on our website — and that's deliberate.
Our clients operate in highly regulated industries where customs compliance data is commercially sensitive. Every MyCustomsInfo® engagement is governed by mutual non-disclosure agreements that protect both parties. We believe this is the right approach: if we'd share their name with you, we'd share yours with someone else.
What we can share:
We're happy to arrange confidential reference calls with existing clients in your sector, subject to their agreement. Ask your account manager →
The sectors we serve
Our clients include FTSE 250 manufacturers, mid-market retailers, global logistics providers, Big Four advisory firms, and licensed customs brokerages across the UK, EU, and North America.
Delivered Through a Global Partner Network
MyCustomsInfo® is delivered through a global network of authorised partners — customs consultancies and trade advisory firms with deep local expertise. This ensures you receive both leading technology and expert local compliance support, wherever you trade.
Local Expertise
Partners tailor the platform to local customs authority requirements and data governance obligations.
Global Consistency
The same audit methodology, accuracy standards, and data isolation architecture — in every market.
Expert Validation
Every finding reviewed by licensed customs professionals with deep jurisdictional knowledge.
Working with Investors and Strategic Partners
MyCustomsInfo® is expanding its global authorised partner network and is open to conversations with investors aligned to the customs technology and trade compliance space. If you're interested in a partnership discussion or reviewing our investor materials, we'd be glad to hear from you.