Find overpaid duty. Fix declaration errors. Improve customs control.
Every import declaration contains codes, values, and origin claims that determine how much duty you pay. Errors are common. Nobody checks after filing. We do — and we find the overpayments.
Not sure where to start?
Find the right path for you
MyCustomsInfo® serves different roles and compliance needs. Choose the one that fits and we’ll show you exactly what we do for people like you.
I import goods
You buy from overseas suppliers and a broker files declarations on your behalf. You want to know whether you’re paying the right amount of duty — and whether there’s money to recover.
See what we auditI’m a customs broker or agent
You file declarations for clients and want an independent audit layer that catches errors before customs authorities do. White-label audit reports under your own brand, with 30% partner commission.
See broker partnershipI need IEEPA or tariff support
You’re a US importer facing IEEPA, Section 232 or Section 301 tariff exposure. You want someone to audit your ACE entries and identify refund opportunities under CBP rules.
See IEEPA coverageI need CBAM compliance
The EU definitive CBAM regime is live. UK CBAM follows January 2027. You need to track embedded carbon, collect supplier data and prepare for certificate surrender.
See CBAM coverageFor anyone new to customs audit
What a declaration audit actually finds
Every time goods cross a border, a customs declaration is filed. It contains codes, values, and origin claims that determine how much duty you pay. Errors in these declarations are common — and they cost real money.
Wrong commodity codes
Every product you import has a 10-digit code that determines how much duty you pay. If the code is wrong — even slightly — you either overpay or underpay. Most importers have never checked.
ExampleA chemical compound classified under chapter 29 instead of 38 can shift duty from 0% to 6.5%. Across thousands of entries, that adds up fast.
Incorrect declared values
Customs duty is calculated on the value you declare. If the declared value doesn’t match the commercial invoice, or if freight, insurance, or royalties are included when they shouldn’t be (or excluded when they should be), you’re paying the wrong amount.
ExampleAn importer declaring CIF values instead of FOB was overpaying duty on freight and insurance — £47,000 recoverable over two years.
Missed preference claims
Trade agreements between countries allow reduced or zero duty on eligible goods. If your broker didn’t claim the preference — or claimed the wrong one — you’ve been paying duty you didn’t owe.
ExampleA UK food importer with valid EUR.1 certificates had never claimed preferential origin on EU-sourced goods. Three years of duty recovered.
Origin errors
Where a product was manufactured matters. It affects duty rates, trade agreement eligibility, and whether additional tariffs (like IEEPA or Section 232) apply. If the country of origin on the declaration doesn’t match the actual origin, the whole duty calculation is wrong.
ExampleSteel declared as EU-origin was actually Turkish. No Section 232 tariff had been applied — creating a £180,000 liability.
The recovery process
How duty recovery actually works
If you’ve been importing for more than a year and nobody has checked your declarations, there is almost certainly money to recover. Here is how we find it.
We audit your filed declarations
Your customs broker files declarations on your behalf. We take those filed declarations and check them against the actual source documents — invoices, origin certificates, packing lists, broker worksheets. We’re looking for every discrepancy between what was declared and what should have been declared.
We identify overpayments and errors
Wrong commodity code? Overstated value? Missed trade agreement preference? We find them all and calculate exactly how much you’ve overpaid — or how much you’re at risk of owing if the customs authority audits you first.
We prepare the recovery documentation
For every overpayment, we prepare the evidence pack your broker or agent needs to file a correction. In the UK, that’s a C285 refund claim. In the US, a Post-Summary Correction. In the EU, a customs amendment. We prepare; your broker files.
Your broker files the correction
We don’t file anything with customs authorities ourselves. That’s your broker’s job. We give them everything they need — evidence, calculations, and the exact correction required — so they can file accurately and quickly.
We identify. Your broker acts. MyCustomsInfo® is not a customs broker. We audit and prepare recovery documentation. All filing with customs authorities is performed by your licensed broker or agent.
Three steps. Hours from upload. Audit-ready.
Upload your declarations
Share your CDS data via our secure portal. We cross-reference codes, values, and preference claims across your full import history.
We find the errors
Every declaration is matched against supporting documents. Discrepancies and overpayments are surfaced with evidence.
Stay current, automatically
Your compliance position updates monthly. Regulatory changes are reflected so you are always audit-ready.
Most clients run their first audit report within days. No IT project required. Upload your data and we do the rest.
Client results (anonymised under NDA)
Real recoveries. Real clients.
Every figure below comes from a completed engagement. Client names are anonymised under NDA. References available during evaluation.
Overpaid duty across four EU member states (DE, NL, BE, FR). Three years of declarations audited. Single engagement, six months.
£6M customs demand reduced to £1.6M through declaration-by-declaration audit. Every line challenged with evidence.
Post-Brexit reclassification errors across UK and Ireland. Three years audited. Corrections filed by client’s broker.
Before you book
What to expect before sharing any data
You’re trusting us with commercially sensitive trade data. Here is how we protect it — and what the first engagement actually looks like.
NDA before any data moves
Every engagement begins with a mutual NDA. Your trade data is commercially sensitive and we treat it that way. No data is shared, sampled, or used for benchmarking.
Per-tenant data isolation
Your data sits in its own isolated environment — never pooled with other clients. Deletion on request, audit trail retained.
ISO 27001 / 28000 aligned
Security controls aligned to ISO 27001 (information security) and ISO 28000 (supply-chain security). Regular penetration testing and access reviews.
Practitioner-led team
Founded by customs practitioners, not just software engineers. The team has direct experience filing declarations, managing AEO programmes, and working with HMRC, CBP and EU customs authorities.
What the audit report looks like
Every engagement produces a structured compliance report. Here is a preview of the dashboard and declaration audit views.
Compliance Dashboard
Live view of declarations audited, duty recovered, and compliance score across all jurisdictions.
Declaration Audit View
Line-by-line audit results showing error type, declared vs correct values, and recovery amount per entry.
Screenshots from the MyCustomsInfo® portal. A full walkthrough is available during your compliance review.
Client Feedback
What Our Clients Say
Anonymised to protect commercially sensitive customs data. References available under NDA.
“We had three brokers filing across the UK and EU. MyCustomsInfo® found classification errors none of them had flagged — the recovery paid for the engagement within the first quarter.”
Head of Supply Chain
FTSE 250 Manufacturer · UK & EU
What MyCustomsInfo® covers
Six audit and reporting streams across UK, EU and US customs regimes. Each one runs against the same per-tenant data set so a finding in one stream surfaces a recovery or exposure in another.
Declaration audit
Errors identified before the customs authorities find them. Every CDS, AES or ACE entry reconciled against source documents.
Post-clearance audit supportDuty recovery
Overpaid duty found and recovery-ready in days. Refund packs prepared for C285, Post-Summary Correction or voluntary disclosure.
Duty recovery serviceDocument management
Every declaration linked to its supporting evidence. Origin certificates, commercial invoices, packing lists and broker worksheets in one record.
See FastNet™ IDPEmbedded carbon & CBAM reporting
EU definitive regime live since January 2026. UK CBAM follows January 2027. We track embedded carbon, apply 2025/2621 default values where supplier data is missing and prepare your certificate surrender position.
See CBAM coverageIEEPA & Section 232 exposure
US importers facing IEEPA, Section 301 and Section 232 tariff exposure. Stream A audits ACE entries, identifies refund opportunities and tracks review windows under CBP rules.
See IEEPA coverageAEO compliance support
Audit trail maintained in the format authorities expect. Continuous monitoring of declaration accuracy, internal controls and corrective action.
AEO audit softwareTransparent Pricing
Engagements from £500/mo
Scope-based, not seat-based. Every engagement includes a complimentary assessment so you see findings before you commit.
Need a multi-jurisdiction engagement? Book a scoping call
EU CBAM is now in force. Default values are punitive. UK CBAM follows January 2027.
MyCustomsInfo® tracks declarations, reconciles embedded carbon data and prepares quarterly reports and certificate obligations. The authorised CBAM declarant submits. The accredited verifier validates.
Common questions
Your next customs check is closer than you think.
Book a 30-minute compliance review and we will show you exactly what your declarations are telling us.