MyCustomsInfo® for Freight Forwarders
Protect Client Relationships with Compliance Transparency
Your clients trust you to move goods and manage customs. MyCustomsInfo® gives you the independent audit evidence to back that trust — monitoring every declaration and surfacing errors before they become client problems.
The Challenge
The Forwarder's Dilemma
Client Liability from Broker Errors
When a sub-contracted broker files incorrectly, the liability sits with your client — but the blame lands on you. Without independent verification, errors go undetected until the penalty arrives.
No Audit Trail on Declarations
You manage the logistics, but the customs data sits with the broker. When a client asks for proof of filing accuracy, you have no independent source to draw from.
Customs Delays & Penalties
Misclassifications and documentation gaps cause holds at the border. Every delay costs your client money and erodes confidence in your service.
Rising Client Expectations
Clients increasingly expect customs compliance reporting as part of the forwarding service. If you can't provide it, a competitor will.
Solutions
How MyCustomsInfo® Helps
Tools that give freight forwarders independent compliance visibility — turning customs audit capability into a competitive advantage.
Declaration Monitoring
Filing Accuracy Dashboard
Monitor declaration accuracy across all brokers you sub-contract to. See error rates, common discrepancies, and filing volumes in real time.
Ask Piers
“Show me the filing accuracy rate for each of my sub-contracted brokers this quarter.”
Error Alerting
Receive alerts when systematic errors are detected — classification patterns, valuation discrepancies, or missing documentation — before they become client-facing issues.
Ask Piers
“Are there any recurring classification errors on my client's EU shipments?”
Client Compliance Reporting
Client-Ready Audit Reports
Generate branded compliance reports for your clients, showing filing accuracy, error categories, and duty recovery opportunities identified through independent audit.
Ask Piers
“Generate a quarterly compliance summary for my client showing error rates and recovery potential.”
Duty Recovery Identification
Surface duty overpayments in your clients' declaration data. Offer recovery as a value-added service that strengthens retention and generates additional revenue.
Ask Piers
“What is the total recoverable duty across all my clients' UK entries for the past two years?”
Client Onboarding & Handover
Historical Audit as Implementation Roadmap
When you onboard a new client, the handover from the outgoing provider is rarely detailed. MyCustomsInfo® audits the historical declaration data and delivers a complete compliance roadmap — every error pattern, every missed preference, every recovery opportunity — so you start with full visibility, not a blank page.
Ask Piers
“Audit the last three years of declarations for my new client and give me a prioritised list of issues to address.”
Day-One Compliance Baseline
Set a measurable compliance baseline from the moment you take over. Know exactly where the previous broker fell short, which commodity codes need reclassifying, and where duty recovery claims should be filed — before you file your first entry.
Ask Piers
“What is the error rate and total overpaid duty from my new client’s previous broker filings?”
Broker Performance Tracking
Sub-Contractor Benchmarking
Compare accuracy and error rates across the customs brokers you use in different markets. Make informed decisions about which broker handles which client.
Ask Piers
“Which of my sub-contracted brokers has the lowest error rate for US imports?”
Compliance SLA Monitoring
Track broker performance against compliance service-level agreements. Evidence-based oversight that protects your client relationships.
Ask Piers
“Has my Rotterdam broker met the agreed error-rate threshold this quarter?”
Why MyCustomsInfo®
Compliance as a Competitive Advantage
The forwarders who win mandates in 2026 aren't just moving goods — they're delivering compliance confidence. MyCustomsInfo® gives you the independent audit layer that turns customs oversight from a risk into a revenue-generating service.
Book a Compliance Review