Contact Our Customs Experts
Have questions about customs compliance, our platform, or how we can help your business? Our team of licensed customs brokers and compliance specialists is ready to help.
Get in Touch
Email Support
Get detailed answers to your questions
[email protected]
Response within 4 hours
Phone Support
Speak directly with our experts
US: +1 (312) 728-4277 | UK: +44 151 808 0103
Available 9AM-6PM (Local Time)
Sales Inquiries
Questions about pricing and plans
[email protected]
Response within 2 hours
Office Information
Specialised Support for Every Need
Our team is organised to provide expert assistance across all areas of customs compliance
Technical Support
Platform issues, integrations, API questions
Compliance Questions
Customs regulations, audit findings, documentation
Account Management
Billing, plan changes, team management
“MyCustomsInfo® identified £485,000 in recoverable duty across 12,400 declarations in our first audit cycle. The per-tenant isolation gave our compliance team confidence that our trade data was fully protected.”
. Head of Customs Compliance, FTSE 250 Manufacturer
Client identity protected under mutual NDA. Learn about our confidentiality approach
What to Expect When You Get in Touch
Within 2 hours
A compliance specialist responds to your enquiry
Within 48 hours
You receive a tailored quote based on your declaration volume and jurisdictions
7–14 days
Full onboarding into your dedicated, isolated platform environment
14 days post-upload
Your first compliance report is delivered
Not ready to commit? Request a Complimentary Duty Assessment. We'll analyse a sample of your declarations under full NDA and DPA protection, and show you exactly what we find. No obligation.
Looking for Quick Answers?
Check our comprehensive FAQ section for immediate answers to common questions about our platform, pricing, security, and customs compliance.
Visit FAQ Section